WHATsLAB

Privacy Policy

WHATsLAB Corp. protects personal information and processes it only to the extent necessary under applicable laws.

Effective date: 2026.06.15

This policy applies to personal information processed through the WHATsLAB website, inquiries, and product or business discussions.

1. Purpose of Processing

To review and respond to product inquiries, demo requests, partnerships, investment, and business collaboration requests
To provide product or technical materials for Air Glove Atlas, Spine, and related services, coordinate meetings, and continue follow-up communication
To operate the website, check errors, prevent security incidents, and detect abnormal use
To comply with applicable laws and retain records where necessary for dispute handling

Required information: name, email address, inquiry message, and consent to the collection and use of personal information
Optional information: organization or company name, phone number, inquiry type, and any information voluntarily included in the message
Automatically generated information: access date and time, IP address, browser and device information, usage records, error logs, and other technical data required for website operation
Collection methods: website contact form, email, phone, meetings, and information automatically generated during website use

Inquiry and consultation records are retained for three years from completion of the inquiry, then deleted without delay. If a long-term partnership or contract discussion continues, the records may be retained until the relationship ends.
Technical data such as access logs is retained only as needed for security and troubleshooting and is generally deleted within three months from collection.
Where retention is required by applicable law, information is retained for the period required by that law.
If a user requests deletion, we will act without delay except where retention is required by law.

We process personal information only within the purposes described in this policy and do not disclose it to third parties without prior consent.
Exceptions may apply when required by law, when there is a lawful request from an authority, or when necessary to protect a user's life, body, or property.

We may use external service providers to operate the website and send inquiry emails.
Service provider: Vercel Inc. / Services: website hosting, server operation, and deployment infrastructure
Service provider: Resend, Inc. / Services: inquiry email delivery and related transmission record processing
These service providers may be located outside Korea, and personal information may be transferred or stored as necessary for inquiry handling and website operation. We take reasonable steps to ensure that service providers process personal information securely.

When the retention period expires or the processing purpose is achieved, personal information is deleted without delay after an internal review process.
Electronic files are deleted in a manner that makes recovery or reproduction difficult, and paper documents are shredded or destroyed by equivalent means.
Information that must be retained under applicable law is stored separately for the required period and then deleted.

Users may request access, correction, deletion, suspension of processing, or withdrawal of consent regarding their personal information.
Requests may be submitted by email or phone, and we will take action without delay after verifying the requester as required by applicable law.
We do not knowingly collect personal information from children under the age of 14. If we become aware that such information has been collected, we will delete it without delay.

We limit access to personal information to personnel who need it for business purposes and review access permissions periodically.
We use secure connections for website and server communications and apply technical safeguards such as access control and error or security log review.
We inform personnel who handle personal information of their privacy obligations and minimize unnecessary retention of personal information.

The website currently does not operate tracking cookies or behavior-based advertising tools for personalized advertising.
When external services such as map viewing are loaded, the privacy policy of the external service provider may apply.
Users may refuse or delete cookies through browser settings, although some external service features may be limited.

Privacy contact: WHATsLAB Operations Team
Email: sdh@whatslab.co.kr
Phone: 0507-1385-2082
For privacy-related inquiries, rights requests, or complaints, please contact us using the information above.

This privacy policy may be updated due to changes in applicable laws, service details, or personal information processing practices.
If there are material changes, we will post the details and effective date on the website.